FANBRUSH® is sold in Australia by My Colours Pty Ltd ("we", "us"). This policy explains what to do if something isn't right with your order.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you are entitled to a replacement or refund. If the failure is not major, we will repair, replace or refund it. Nothing in this policy limits those rights.

Faulty, damaged or wrong items

If your FANBRUSH® is faulty, arrives damaged or isn't what you ordered:

  • Email support@fanbrush.com.au as soon as you can, with your order number and a photo of the problem.
  • We'll offer a replacement or refund. If we need the item back, we'll send you a reply-paid label, so we pay the return postage.
  • This applies whether or not the stick has been opened.

Change of mind

We're happy to accept change-of-mind returns if:

  • the sticks are unopened and unused, in their original packaging, and
  • you contact us within 30 days of delivery.

For change-of-mind returns, you pay the return postage, and the original delivery charge isn't refunded.

Opened face paint: for hygiene reasons, we can't accept change-of-mind returns on opened or used sticks. Your Australian Consumer Law rights still apply to opened products (see above).

How to return an item

  1. Email support@fanbrush.com.au with your order number and the reason for the return.
  2. We'll reply with the return address (or a reply-paid label for faulty items).
  3. Pack the item securely. We recommend a trackable service.

Refunds

  • We'll reply to your email within 2 business days.
  • Once we've received and checked the item, we'll process your refund within 5 business days, to the original payment method.
  • Your bank may take a few extra days to show the refund.

Delivery

We deliver within Australia with Australia Post. Delivery costs are shown in the cart and at checkout before you pay:

  • 1–3 sticks: $6.45
  • 4 sticks: $8.95
  • 5 or more sticks: $13.50

Orders are usually dispatched the same business day, and occasionally within 2 business days. We also ship to New Zealand and selected countries at flat rates shown at checkout. If your order hasn't arrived, please contact us.

Contact

My Colours Pty Ltd (FANBRUSH® Australia)
Email: support@fanbrush.com.au

Shipping and Deliveries